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Email Broadcasting
Fax-to-Email Service
Fax-on-Demand
Fax Broadcasting
Do I have to commit to a long-term agreement?
No. There is no long-term commitment. There is no set up or
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How do I sign up for Slingshot Fax Broadcasting service?
It’s easy.
Simply speak with a Slingshot communications specialist to set up
your account and we will send you a user name and password giving
you access to our Web Enabled Broadcast System (WEBS). Upload your
document and distribution list using WEBS and you are ready to send
your fax broadcast.
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What if a fax number is busy?
We utilize a dynamic retry system to maximize your successful
fax deliveries. Our system will retry any busy number or failed
attempt at least 3 times.
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Am I charged for failures or retries?
No. You are charged for completed faxes only.
However, our dynamic retry system will automatically resend your
faxes to any number that did not complete to increase the
effectiveness of your broadcast.
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Can my document be personalized?
Yes. We provide Header and Banner and cover page options so that
you can personalize your document. Personalizing your communications
will maximize the effectiveness of your document. There is no
additional charge to personalize your fax communication.
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Can I send my broadcast online?
Yes. Simply log into our easy to use Web Enabled Broadcast
System (WEBS) upload your lists (s) and document (s) and provide the
specific instructions for your broadcast. No special software is
needed.
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Can I send a cover page?
Yes, you can further personalize your document by using a
customized cover page with your broadcast.
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Do I need any additional hardware or software to use Slingshot’s
web-based fax system?
No. All you need is internet access. There is no need for any
additional software or hardware.
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What file formats are supported for my Fax document an/or
distribution list?
Fax document – Microsoft Word, Excel, or Publisher, or Adobe
PDF, TIFF
Fax list – Microsoft Excel, Comma separated (.csv), or dbase (.dbf)
These are the most commonly used file formats, however Slingshot is
able to support additional formats. Please contact us at techsupport@slingshot-tech.com
to inquire about additionally supported file formats.
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How will I know when my fax broadcast is completed?
Once your fax broadcast is complete, you will automatically
receive a summary completion report via email. Your detailed
broadcast reports are available online through our Web Enabled
Broadcast Service (WEBS).
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How do I manage and maintain my lists or database?
With our Web Enabled Broadcast System you have 24 hour access to
your distribution list(s). WEBS allows you to add, delete, edit and
manage your distribution list on-line.
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What are your payment options?
Visa, Mastercard, and AmericanExpress. We will also accommodate
invoice customers once a credit evaluation has been submitted and
approved.
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Does Slingshot provide any lists or databases?
No. Please be advised that Slingshot does not provide any
document design services and/or facsimile number lists. For
additional information and compliance requirements for fax
broadcasting, please go to our Regulatory Page.
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What are the legal issues surrounding fax broadcasting?
The Federal Communications Commission (“FCC”) and many states
have established regulations that prohibit companies from sending
facsimile advertisements absent an established business relationship
with the facsimile recipient. For additional information about
federal do-not-fax requirements see:
www.fcc.gov.
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Email Broadcasting
How do I sign up for Slingshot Email Broadcasting service?
It’s easy.
Simply speak with a Slingshot communications specialist to set up
your account and we will send you a user name and password giving
you access to our Web Enabled Broadcast System (WEBS). Upload your
email and/or documents and distribution lists into WEBS and you are
ready to send your email campaign.
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Does your web based interface support HTML messages?
Yes. Our web based automated system can handle both text and HTML
messages.
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Can I schedule my broadcast to go out anytime?
Yes. Our Web Enabled Broadcast System (WEBS) enables you to send
your email broadcast out immediately or you can schedule a specific
date and time for your email communication to be sent.
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What information do I need to provide for my email broadcasting
campaign?
You will need to upload your document for broadcasting as well as
your distribution list. In addition, for your email campaign you
will need to provide the email subject line, the “To” and “From”
field information and the “Reply To” email address for your
campaign.
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Is your web-based automated system easy to use?
The Web Enabled Broadcast System (WEBS) is straight forward and user
friendly. With easy to understand icons and directions, you can
quickly upload your email and/or fax communications and schedule
your broadcast.
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Does Slingshot attach any advertising to my email message?
No. Slingshot will NOT attach advertising about our company. The
message you upload is the message that your client will receive.
Outsourcing your email communications to Slingshot is transparent to
your customers.
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Does Slingshot provide any lists or databases?
No. Please be advised that Slingshot does not provide any email
design services and/or email address lists. For additional
information and compliance requirements for email broadcasting,
please go to our Regulatory page.
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Once I sign up, can I start right away?
Yes. Just set up your account, receive your username and password,
and log onto our web based system and start communicating with your
customers.
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How will I know when my email campaign has reached a subscriber?
Once your email broadcast is complete, you will automatically
receive a summary completion report via email. Your detailed
broadcast reports are available online through our easy to use Web
Enabled Broadcast System (WEBS).
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Also, we highly recommend that you include your own email address in
your distribution list so that you will receive your message in your
own email box.
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Is an unsubscribe request acknowledged?
Yes. Once the “opt out” or unsubscribe link is clicked the user will
see an online acknowledgement of the unsubscribe request.
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Will I be able to preview my email message before it is sent?
You will see an online preview (representation) of your message
before it is sent, and we highly recommend that you send yourself a
test email through WEBS.
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What are the legal issues surrounding email broadcasting?
The FCC and the Federal Trade Commission (“FTC”) also have
established regulations regarding the transmitting of commercial
email, referred to as the “CAN-SPAM Act.” For additional information
about CAN-SPAM see: www.fcc.gov and
www.ftc.gov/spam.
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Fax-to-Email Service
What do I need in order to use your Fax-to-Email Service?
All you need to use Slingshot’s Fax-to-Email service is internet
access and an email account. There is no need for any additional
hardware or software.
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Do I need to commit to any long term contracts?
No. There is no long term contract to sign. We offer two billing
options for your convenience. You can choose the plan that is right
for you. Sign up for our convenient month to month plan, or you can
select our annual plan and receive further discounted rates.
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Can I receive faxes anywhere?
Using Fax-to-Email enables you to receive your faxes from virtually
anywhere. All you need is internet access and an email account.
Receive your faxes in digital format anywhere you access your email.
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Can I get a toll-free number for my fax to email account?
Unlike other companies, Slingshot provides only toll-free numbers
for our Fax-to-Email service. We provide personal toll-free
Fax-to-Email numbers at the pricing that other companies charge for
local numbers which means that the individual sending you a fax will
not pay any toll or long distance charges.
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Can I use my current fax number?
Yes, you can use your existing fax number. Just contact your
existing phone provider and they can Remote Call Forward your
existing fax number to your toll-free personal Slingshot
Fax-to-Email number.
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What happens if I receive multiple faxes at one time? Will my
customers get a busy signal?
No. By using our Fax-to-Email service you never have to worry about
your customers receiving a busy signal when trying to fax you
important information. You can receive multiple faxes
simultaneously. Your personal Fax-to-Email number is always on and
will NEVER be busy.
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Can I forward my faxes?
Yes. Slingshot’s Fax-to-Email service allows you to view, print,
save and forward your faxes just like email - right from your
desktop.
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Do you provide corporate discounts?
Yes. Please contact Slingshot communications specialists at
sales@Slingshot-tech.com
with any questions you many have about our Corporate Account Plans.
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Fax-on-Demand
How does Fax-on-Demand Work?
With Slingshot’s Fax-on-Demand service any document in your
company’s digital library is just a phone call away. Slingshot will
provide you with a unique Fax-on-Demand toll-free number for your
users/customers to call. Callers simply dial your toll free number
and follow your custom voice prompts to select the document(s) they
need. Our Fax-on-Demand service will then send the document(s) to
the fax number they provided. Customers, prospects, and staff can
access product, support or any information they need from your
company’s digital library 24 hours a day.
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How do I administer the documents available on the Fax-on-Demand
System?
Email new documents or revised documents to Slingshot’s technical
department and they will be uploaded into your Fax-on-Demand company
library.
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What reporting options are available for my Fax-on-Demand service?
Slingshot provides detailed monthly reporting of your Fax-on-Demand
service including a Document Summary Report – detailing which
documents have been retrieved from the system and the number of
times each document has been retrieved as well as a monthly usage
report detailing all inbound calls to your system as well as all out
bound deliveries including the fax number that your documents were
delivered to.
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What if the number that is receiving my information is busy?
If the Fax-on-Demand system cannot deliver you documents on the
first attempt we will attempt to retry any failed delivery at least
3 times in order to increase the potential deliverability of
documents.
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